After a severe spring hailstorm caused widespread damage across Katy's Cinco Ranch subdivision, this homeowner needed a complete roof replacement. The original 20-year-old 3-tab shingles were heavily pockmarked with hail impacts, and the insurance adjuster confirmed the roof as a total loss.
The homeowner contacted us two days after the hailstorm, worried about interior water stains appearing on the second-floor ceilings. Our emergency roof inspection revealed extensive damage: over 30 impacts per 10x10 test square across the entire roof, cracked pipe boot seals, and damaged ridge cap shingles. Multiple neighbors in the subdivision were filing claims simultaneously, so scheduling and material availability were critical concerns.
We handled the insurance process from start to finish. Our team met the adjuster on-site, documented every impact with a detailed photo report, and supplemented the claim when the initial estimate undervalued the decking damage. Once approved, we secured GAF materials within 48 hours through our distributor relationship. The homeowner upgraded from basic 3-tab to GAF Timberline HDZ architectural shingles — adding Class 4 impact resistance specifically designed for hail-prone areas like Katy. We also replaced outdated box vents with a continuous ridge vent system for better attic airflow.
The complete storm damage replacement was finished in 4 working days. The insurance claim covered the full roof replacement plus the decking repairs. The homeowner's out-of-pocket cost was limited to their deductible plus the voluntary upgrade to architectural shingles. The new roof carries GAF's Golden Pledge warranty and the Class 4 impact rating qualifies the homeowner for an estimated 20-28% discount on their homeowner's insurance windstorm premium.
We prepared a 47-page damage report with high-resolution photos of every roof plane. When the initial adjuster estimate missed $4,200 in decking damage, we filed a supplement with core-cut evidence showing moisture infiltration below the impact zones. The revised claim was approved within 5 business days, covering the full scope of necessary repairs.
Day 1 focused on complete removal of the existing shingle system. With the deck exposed, our crew identified 18 sheets of OSB with delamination or soft spots — concentrated around valleys where hail-driven water had pooled. All damaged decking was replaced with 7/16" OSB, nailed at 6" on-center along panel edges per code.
GAF Timberline HDZ shingles installed with a 6-nail high-wind pattern for 130 mph wind rating compliance. The Weathered Wood color was selected to match the neighborhood's earth-tone palette. Three box vents removed and replaced with continuous ridge vent paired with new soffit intake vents, creating balanced airflow that reduces summer attic temperatures by 25-35 degrees.
"Tell Project handled our entire insurance claim after the hailstorm. They found damage the adjuster missed and got our claim supplemented for full coverage. The new roof looks incredible and our insurance company gave us a discount for the impact-resistant shingles."
Mark & Jennifer L. — Cinco Ranch, Katy TX | Storm Damage Roof Replacement
Working with a contractor experienced in storm damage claims ensures nothing is missed. Our supplement recovered $4,200 in additional coverage that would have come out of the homeowner's pocket.
Class 4 impact-resistant shingles cost slightly more upfront but pay for themselves through insurance premium discounts of 20-28% annually — often recouping the upgrade cost within 3-4 years.
Hail damage that looks minor from the ground can cause progressive water infiltration. This homeowner's prompt call prevented the ceiling stains from becoming major interior water damage.
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